What we do
With over seven years experience and multiple rolling lead conversion campaigns, we are the leading provider of Regular Giving acquisition services in the Australian telemarketing industry. Our breadth of experience and knowledge of data sources, and the quality of our acquisition callers, is second to none. Drop us a line and we'll be happy to share case studies and provide a tailored proposal for your cause.
Being trusted with your most valuable asset, your existing supporter base, is something we value greatly. When we call to convert a donor to an ongoing regular gift, seek an increase in their gift amount, or reactivate a lapsed gift, we are representing your charity and everything you stand for. We promise to make every call count, so get in touch and let's talk about how we can help your cause.
Our admin team are expert at thanking supporters and acquiring new details. They love great conversations, and being able to connect with supporters and learn about their reasons for giving. The return on investment from thank you and admin calls might not always be as immediately measurable, but the long term value is indisputable.
James Watkins, Child Sponsorship Manager at The Smith Family, said of the partnership with GiveTel:
"Our strategy at The Smith Family is to carefully select agency partners that understand our long term vision and are committed to going on that journey with us. Over the past two years the team at GiveTel has brought new ideas and insights to our TM program, delivering excellent data and account management along with consistently strong child sponsorship acquisition results. We look forward to continuing the partnership with GiveTel well into the future".
How we work
It begins with recruitment and training. We select only those individuals that share our core values and those of our clients. We look for a diverse range of ages and backgrounds to ensure we can match the right agents to the right campaigns. All new agents undergo an immersive ten-day induction and training program, created to provide all the foundation skills needed to faithfully represent one of our client’s brands.
We provide a fun, highly positive and supportive environment, where teamwork and individual progress are acknowledged and rewarded, and agents know that they are respected and valued. Support from our Training and Development team is ongoing and designed to elevate agents through our advanced skills modules to provide them with all the tools they need to succeed.
We ensure every call counts, not just the confirmed gifts. This philosophy guarantees great quality conversations that leave a lasting impression beyond the initial income generated, and delivers immeasurable added value to our partners' brands.
For those partners, the quality is clear in our service and results. Whether it’s access to agents, call recordings, detailed reports or any other aspect of our business, we ensure flexibility, clarity and integrity are at the core of everything we do.
Our data and client service teams are on hand to work side by side with you, ensuring that we understand the history and motivations of your supporters, and are able to use these insights to drive results. We analyse your data prior to any calling and provide you with clear expectations of the results and returns we expect to deliver from our calling. Communication is ongoing throughout the campaign and we ensure you have the information you need, when you need it.