Our mission is to assist our charity partners in achieving their goals by delivering the best quality fundraising calls in the industry.
The GiveTel Pledge:
We are extremely proud of the culture we have built and nurtured at GiveTel, and when you partner with us, you'll know what to expect from day one.
CLARITY: We will be clear and concise in all our communications.
TEAMWORK: We will work together with you, with shared purpose and respect.
EXCELLENCE: We will consistently deliver the best possible quality in everything we do.
FUN: We love the work we do and the positive difference we are making, and we will strive to always have fun doing it!
INTEGRITY: We will treat your data, your supporters and your cause with great care and respect.
Our quality promise:
We are proud to lead the way in quantifying the direct impact of our calls on your supporters. We know that quality calls are essential in fostering long-term supporter retention, so it's vital to make every call count. People remember the experience, and how we made them feel about their giving. As part of the GiveTel quality promise to faithfully represent the work of our charity partners and ensure every call counts, we now measure and share individual supporter satisfaction scores with our partners.
Currently over 94% of all surveyed supporters are either satisfied or extremely satisfied with the experience of speaking with one of our team (includes acquisition campaigns and Not Interested call outcomes).
Who we work with
Our partners are charities operating in Australia and New Zealand, both large and small organisations, tackling a wide range of issues.
Children's charities such as The Smith Family, Alannah & Madeline Foundation, Royal Far West, Barnardos Australia, ChildFund and Save The Children.
Animal charities such as World Animal Protection, Assistance Dogs Australia and Taronga Conservation Society.
Social welfare organisations such as Indigenous Community Volunteers.
And environmental organisations such as Greenpeace.
We truly value each and every partnership, from our newest at just a few months old right through to our oldest and original charity partner whom we still work with today. Whether it's upgrading your most loyal long-term supporters, reactivating donors who may have drifted away, or acquiring large numbers of brand new regular givers, we have the team and the expertise to deliver a highly successful campaign for you.
We began operations in 2011 with the aim of bringing a fresh approach to tele-fundraising in the Australian market, one centred around exceptional quality calls and first-class client service. Since then, we have been delivering a broad range of hugely successful tele-fundraising campaigns for our fabulous charity partners.
The philosophy at GiveTel is simple. We strive to deliver the highest quality in all our interactions - whether on the phone with a valued supporter, in the office with colleagues, or working together with our clients.
We know that by focusing on quality, we will deliver the best possible results.